Yes, both cartridges are installed, and the black one is full.My new hp printer will not print black. Any word document i try to print, i have to make the text blue. Help?
did you remove the little plastic cover from the contact on the bottom of the black cartridge, sounds dumb but i've seen it happen too many timesMy new hp printer will not print black. Any word document i try to print, i have to make the text blue. Help?
maybe the black is defective.. does it get detected by the printer.
set the setting in color tab for gray scale and only black print, see what happens
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